Couriers and express companies have recognized the growing demand for flexible and convenient delivery options in today’s fast-paced world, as most people are away from home during delivery.

Since 2001, DHL has addressed this concern by introducing parcel lockers. These lockers are secure and accessible storage boxes where customers can pick up their packages from, providing them with an innovative alternative to traditional doorstep deliveries.

In this article, we explore the topic of DHL parcel lockers and how you can use them. We’ll also highlight some of the key advantages they offer and address some frequently asked questions.

What Are DHL Parcel Lockers?

DHL Parcel Lockers (in some places also called DHL Packstations) provide an easy solution for package retrieval by utilizing automated and secured storage boxes. Instead of having packages delivered to their home or office address, customers have the option to have their packages delivered to these parcel lockers.

DHL parcel locker in Switzerland
A DHL Parcel Locker in Switzerland

This eliminates the need for recipients to wait for deliveries or worry about missing them when they are not home. When a package arrives at the locker, customers receive a notification informing them of its arrival.

To collect their package or parcel from the locker, customers are assigned a unique access number or QR code. This practical and secure system helps reduce the risk of parcel theft that often occurs when packages are left unattended on doorsteps.

DHL Parcel Lockers are strategically placed in easy-to-access locations such as retail malls and public transportation hubs. This ensures customers can retrieve their packages at a convenient location at any time.

DHL Parcel Locker Locations

As of 2023, DHL has more than 20,000 parcel lockers in 28 countries. They are typically located in easy-to-access locations, ensuring that customers have the option to self-collect their packages.

DHL parcel locker locator
DHL’s Online Locator Showing Parcel Lockers in New York

DHL offers a user-friendly and easy-to-navigate online locator to help customers find the nearest parcel locker. To begin your search, open the locator tool and simply choose your country or region from the dropdown menu.

Then, enter either your zip code or street name to narrow down the results. Once you’ve done that, you can specify whether you need pickup or drop-off services. Finally, take a look at the available locations and select the one that is closest to your location. 

How to Have Your Package Delivered to a DHL Parcel Locker

In the following sections, we will walk you through the step-by-step process of picking up your parcels from these secure and convenient storage units.

  1. Locate a DHL Locker Nearest to Your Home – Start by locating a DHL Locker near your preferred location. This can be quickly done by using the online locator that we’ve shared earlier.
  2. Set or Update Your Delivery Address – Begin by updating your delivery address to a designated parcel locker location. Most eCommerce platforms allow you to do this during the checkout process when making online purchases. Simply choose a nearby parcel locker address from the provided options and ensure it’s convenient for you. Then complete the address update to enable secure and hassle-free deliveries to the locker. When ordering from non-eCommerce platforms or directly from a seller, simply provide them with the locker address instead.
  3. Consider Restrictions – Please be aware that parcel lockers have weight and size limitations. To be specific, they can store parcels up to 25 kg (about 55 lbs), with the following dimensions 64 x 38 x 41 cm (about 25 x 14.9 x 16.1 in).
  4. Monitor Your Package – We encourage you to monitor the tracking updates provided by DHL once your package has been shipped by the sender. These updates usually indicate when your package will reach the designated DHL Parcel Locker for pickup, which allows you to plan ahead.
  5. Collect Your Package – When picking up your package from a DHL Locker, remember to bring along your smartphone and the respective access code. This will help facilitate a smooth and hassle-free pickup process. You’ll find more information on this process in the section below.

How to Use DHL Parcel Lockers

To retrieve your package from a DHL Parcel Locker, simply follow the step-by-step instructions that we’ve listed below.

  1. Start by locating the designated DHL Parcel Locker where your parcel is being delivered using either the online locator or the DHL Parcel Locker app.
  2. Once you have identified the Parcel Locker that contains your package, ensure that you visit it during its designated operating hours in order to collect your package (some parcel lockers are accessible 24 hours). The operating times for each parcel locker can be found on either the map or the app.
  3. Upon arriving at your designated DHL Parcel Locker, you will come across a screen displaying clear instructions and a keypad. When prompted, simply enter the unique code or scan the QR code that was sent to you via email or SMS.
  4. You will then be required to input your name and provide a signature as part of an identification process for verification purposes. This measure has been put in place to ensure that only authorized individuals are able to access their respective packages.
  5. After confirming your identity, the door of the parcel locker containing your package will automatically open, granting you easy and secure access for retrieval purposes.
  6. Take hold of your package from within its designated locker space and remember to close it afterward.

How to Send a Package Using a DHL Parcel Locker

You are also able to make use of these DHL parcel lockers if you’re a seller sending a package to a buyer. This means that you don’t have to drop off the package at the nearest DHL branch, but instead place it into a convenient parcel locker. DHL will retrieve it and send it to its delivery address. Simply follow the steps below.

  1. Prepare Your Package – Prior to sending your shipment using a DHL Parcel Locker, ensure that you possess a box that adheres to the specified dimensions provided by DHL. This will guarantee that your package will fit within the locker.
  2. Locate the Nearest DHL Locker – Utilize either the DHL website or mobile application to discover the closest available DHL Parcel Locker in your vicinity. Simply input your address or postal code, and you will receive a comprehensive list of nearby lockers or packstations.
  3. Pack Your Items Securely – Once you have located the nearest DHL Parcel Locker, properly pack your items using suitable materials to safeguard them during transportation. If necessary, utilize bubble wrap or packing peanuts for additional cushioning.
  4. Print Shipping Label – After securely packing your items, print the DHL shipping label or consignment note and place it on the package. Ensure that the label or note is clearly visible.
  5. Head to the Locker – Take your package to the selected DHL Parcel Locker. On the locker interface, select that you want to send a package. Then, scan the respective consignment note or shipping label and locate the designated locker.
  6. Place Your Package in the Locker – Now, carefully place your package inside the parcel locker. Take note that a locker will be assigned to you and it will open automatically.
  7. Close the Locker Door – Once you have placed your package inside the parcel locker, close it properly and it will lock automatically. The locker will then display a confirmation message indicating that your package has been successfully deposited.
  8. Collect Your Receipt – Lastly, retrieve your receipt, which will be printed automatically when you close the parcel locker door. This receipt contains important information such as tracking details and proof of deposit. Keep this receipt safe until the buyer retrieves their package.

Advantages of Using DHL Parcel Lockers

The use of DHL Parcel Lockers provides numerous benefits that cater to customer needs, including but not limited to ease of access, security, and privacy protection. These advantages are explained further in the section below:

  • Convenience: Customers have the flexibility to select the most suitable locker location, whether it be at a train station, shopping center, or other popular areas.
  • Security: Unlike doorstep deliveries that are susceptible to theft, these lockers provide a significantly reduced risk of package theft. The lockers are typically well-guarded and monitored, ensuring that parcels remain secure until retrieved by the intended recipient.
  • Accessibility: Another key advantage of using DHL Parcel Lockers is accessibility. Most DHL parcel lockers allow customers 24/7 access, meaning that they can retrieve their packages at any time. This is an excellent option for those with busy or unpredictable schedules.
  • Privacy: By using these lockers, individuals can safeguard their home addresses and maintain privacy. This aspect is vital in maintaining security and protecting sensitive information. 

Disadvantages of Using DHL Parcel Lockers

While they provide a hassle-free solution for many customers, there are some downsides that customers should know about. These include the following:

  • Size Limitations – With a maximum weight of 25 kg (about 55 lbs) and dimensions of 64 x 38 x 41 cm (about 25 x 14.9 x 16.1 in), certain package sizes cannot be accommodated inside a DHL Parcel Locker. This means that more oversized items or bulky packages may not be suitable.
  • Potential Technical Issues – Although rare, another potential drawback related to DHL Parcel Lockers is occasional technical issues with the locker system. Problems like malfunctioning lockers or access code errors can cause delays in receiving packages, which can be frustrating for customers who are waiting for a time-sensitive delivery.
  • Requires Pickup – Unlike home deliveries that allow customers to receive packages directly at their doorstep, DHL Parcel Locker users must physically go to a designated locker location to pick up their packages. This requirement may be inconvenient for individuals who have difficulty accessing these locations or prefer home deliveries. 
  • Pickup Window – DHL holds packages in parcel lockers for a limited time before they are returned to a distribution center. The pickup window is typically 7 calendar days, so recipients need to ensure they collect their packages within this timeframe. This limitation can pose problems for those who are unable to retrieve their package within the specified period.

Frequently Asked Questions

Listed below are a few commonly asked questions about DHL Parcel Lockers. If you have any questions that are not addressed below, feel free to write us using the contact form.

How Long Does DHL Hold My Package in a Parcel Locker?

DHL holds your package in a parcel locker for a maximum of 7 calendar days, ensuring that you have ample time to retrieve your package. It’s important to note that this time frame cannot be extended, so it is crucial to make arrangements for pickup or delivery within this period.

After the 7-day period, your package will be securely transferred back to a distribution center. From there, you have two options. You can either visit the distribution center in person to collect your package or schedule it for delivery to an address of your choice.

Does DHL Charge a Fee for Using Parcel Lockers?

No, DHL’s Parcel Lockers are free to use. It provides customers with a secure solution for receiving their packages. With this service, customers can enjoy the benefits of hassle-free delivery without any additional fees.

The parcel locker service is designed to offer a seamless experience, allowing customers to pick up their packages at a time and location that suits them best. This not only saves time but also provides peace of mind, knowing that their packages are stored securely until collection.

What Can I Do When the Number or QR Code Isn’t Working?

If you are facing issues with the QR code or special access code, there are steps you can take. Start by reaching out to DHL’s dedicated customer support team for prompt assistance.

Their knowledgeable representatives will guide you through the process of obtaining a new code that will grant you immediate access to your designated parcel locker. 


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Agnes Aui

Head of Marketing
at freightcourse

About the Author

Agnes is the Head of Marketing at freightcourse and seamlessly blends her strong background in content management with strategic marketing expertise.

She brings a wealth of knowledge to readers, specializing in various e-commerce topics such as order fulfillments, purchasing, payments, and more.