Shein is a fast fashion brand that ships globally and processes thousands of orders daily. Placing an order on Shein is a relatively straightforward process. However, you may occasionally run into issues from time to time. One of these issues is your order being put on hold.
An order is placed on hold when Shein believes that your order requires further review before being processed. Take note that if your order is on hold, it will not be processed or dispatched for delivery until the underlying issue is resolved.
What Causes Shein to Hold Certain Orders?
Shein orders may be put on hold for numerous reasons, mainly related to payments, stock, shipping details, and security concerns. Let’s take a closer look at some of these reasons.
Shein may put orders on hold if it detects a payment-related issue. This could be a problem with the payment gateway not approving your payment or providing credit card details that are incorrect.
This could cause them to believe that your credit card was fraudulently used to make the payment and placing the order on hold gives them the required time to further investigate.
For example, if your item is set to be delivered to the United States but your credit card’s billing address or IP address is in Japan.
Shein may also put your order on hold if the item you ordered isn’t in stock. This issue typically occurs when the item’s stock runs out before Shein can list it as out of stock on their website.
Other reasons that may influence stock availability are quality issues or incorrect information in the inventory management system. For instance, a warehouse picker may have noticed that there is a defect in the item that you have ordered.
Alternatively, he or she may not have been able to locate the physical item in the warehouse despite being available in the inventory system. In these cases, your item may be put on hold temporarily, until it’s resolved.
Incorrect Shipping Details
Shein may hold your order if it believes your shipping location is incorrect or if the shipping details were formatted incorrectly. This is commonly caused by incorrect postcodes, or misspelled street names.
It may also be caused by incorrectly using the auto-fill function on your computer. Putting your order on hold is necessary as it ensures the item isn’t delivered to the wrong address.
Your order may also be placed on hold for security-related reasons. Shein has various security systems and protocols that are designed to flag any potential fraudulent activities on its website and app.
For instance, if you log in from an unknown or different IP or have engaged in other suspicious activity, all orders may be placed on hold, until they are resolved.
How To Resolve Orders That Have Been Placed on Hold By Shein?
In order to resolve a Shein order that is on hold, you must first identify the reason for the issue. In this section, we will provide some guidance on how to resolve them.
1. Check Your User, Payment, & Shipping Details
Check your Shein profile and confirm that all the details such as your name and shipping details are correct. Also, review your payment information and ensure you have entered your card number, expiration date, and security code correctly.
If you’re using the Shein app, you can click on the “Me” button on the bottom right to view your account. You can then review your address by selecting the “Address Book” button and your card details by clicking on “My Payment Options”.
2. Get In Touch With Shein
You should contact Shein’s customer support to learn why your order was put on hold. Once you reach a Shein representative, you should let them know what your order status is (that it’s currently on hold) and offer them any important information they need.
They will then be able to check what the root cause is and offer you options to have them fixed.
3. Perform Resolution Steps As Necessary
Once you know what the source of the problem is, you can work to resolve it. This could include offering Shein identity documents so they can verify who you are and resolve security concerns.
You can also follow up with your bank to ensure your payment goes through successfully. If your order was put on hold due to the item being out of stock, you can wait until it comes back in stock before expecting it to be shipped.
If your order was put on hold due to technical issues, you can try canceling and then re-ordering it. Make sure that you always contact Shein and ask their customer support for the next best course of action.
How to Ensure That Your Orders on Shein Are Processed Without Issues
Resolving issues with hold orders can be time-consuming. For this reason, you should work to prevent such issues from happening in the first place. Some ways to ensure your Shein orders are processed without issues are described below.
Access Your Account Through Known Devices & Locations
Shein may suspect that your account has been compromised or is involved in fraudulent activities. This may be the case if you are logging in from an unknown location or device.
This issue can also occur if you are using a virtual private network (VPN). For this reason, you should avoid using a VPN when you log into Shein and also avoid visiting the website through public networks or devices.
Ensure That Your Account & Shipping Details Are Correct
Review your account and shipping details before placing your order. This is easy to do and can save you the hassle of having your order placed on hold. We highly advise that you change your shipping details immediately if you have recently relocated as this is one of the more common reasons for incorrect addresses.
Pay With Credit Cards that Match Your Account Profile Details
Ensure your billing address, name, and other details on your Shein account is the same as the ones registered on your bank account or credit card. This ensures your bank clears the payment immediately.
Monitor Your Order Status
Keep track of your order status. If you notice that your order is on hold for several days, you should reach out to Shein, so that they can help to identify the cause of the issue and resolve it.
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Head of Marketing
About the Author
Agnes is the Head of Marketing at freightcourse and seamlessly blends her strong background in content management with strategic marketing expertise.
She brings a wealth of knowledge to readers, specializing in various e-commerce topics such as order fulfillments, purchasing, payments, and more.