Amazon provides various features to customers to facilitate a more customized and flexible delivery process. An example of this is the option for buyers to change delivery instructions according to their personal schedules or preferences.
This not only ensures a more seamless delivery experience but also increases overall customer satisfaction. Amazon offers this feature to accommodate any unexpected changes or unforeseen circumstances that may arise after an order has been placed on the platform.
Buyers can easily change delivery instructions on Amazon, even though initial delivery instructions have been already added, by using the website or app. In this article, you’ll find a detailed step-by-step guide that simplifies and streamlines the entire process of changing delivery instructions.
Steps to Change Delivery Instructions on the Amazon Website
Here’s how you can change your delivery instructions on the Amazon website in just five simple steps:
- First, go to Amazon.com and log into your account. On the top right of the page, hover over “Accounts & Lists”. You should then be able to see a link called “Your Account”, which you’ll need to click.
- You will then need to click on “Your Addresses”, where you’ll be directed to a page displaying all your active delivery addresses.
- Select an address of your choice and click on “Edit”. A pop-up window will appear where you can edit your delivery instructions.
- Provide clear and detailed instructions regarding your property type, where to leave the package, and any security code or call box number if needed. You can also leave specific delivery instructions by clicking “Add more delivery instructions”.
- After making the changes, click “Save instructions”. This will finalize the changes you have made to your delivery instructions and ensure they are duly updated in the system.
Steps to Change Delivery Instructions on the Amazon App
To change your delivery instructions on the Amazon app, follow the step-by-step process mentioned below:
- Open the Amazon app on your mobile device and click on the profile icon.
- Scroll down click “Your Addresses” and choose the address you’d like to make changes to.
- Select “Edit delivery preferences”, which will lead you to a new page where you can edit the “Delivery Instructions”, located below the “Delivery Times” box.
- Add your preferred drop-off location and any other additional information for the delivery driver.
- Then, click “Save” to finalize your changes and update the system with your new delivery instructions.
Why Do People Change Delivery Instructions?
There are many reasons why people choose to edit their delivery instructions, including delays in package arrival, unavailability of the recipient, and more. When you add delivery instructions on Amazon, you may need to change or amend them in certain scenarios.
Amazon allows you to change delivery instructions as often as you like, even if they have already been saved, as long as the package has not been shipped yet. Let’s take a closer look at why some people decide to change them.
A Delay in Shipping
In rare situations, Amazon packages may encounter shipping delays. These delays typically occur when there is a surge in shipping volume during festive seasons. It is important to note that updates regarding shipping delays can be seen if the shipment is in the processing stage for an extended period of time.
For instance, if a customer has chosen their office address for delivery and expects their package to arrive on Friday, they might find out about the shipping delay only when it is announced that the package may arrive later than intended.
In such situations, customers often reconsider their delivery instructions and possibly change the delivery location or add further instructions. By adjusting their preferences accordingly, customers can ensure that their package is delivered to a location where they will be present.
The Recipient Will Be Unavailable
Another reason why people change delivery instructions is unavailability. This can happen due to changes in the recipient’s schedule, which creates challenges for their presence at the designated place of delivery.
In such scenarios, many people decide to change their delivery instructions by selecting more convenient alternatives, like asking for the package or shipment to be left with a reliable neighbor or at an alternative location.
Changing delivery instructions can accommodate situations where recipients are unavailable while guaranteeing that their package reaches them without any interruptions.
The Order Is a Gift
Sometimes, individuals may want to send packages as gifts to their loved ones. In fact, Amazon has always been the go-to online store for sentimental gifts. Nevertheless, situations can arise in which the receiver will not be present at home during the expected arrival time of the package, possibly due to being on vacation.
When faced with such circumstances, people would want to modify their delivery instructions to safeguard the surprise and ensure the package remains secure. A great way to avoid any potential mishaps or security concerns is to request that the parcel be placed in a locker or sent to an alternate address.
When The Neighborhood Has Poor Security
Another reason people change delivery instructions is due to the lack of security in their neighborhood. In such areas, residents might feel uncomfortable leaving packages unattended at their doorstep.
They may prefer to have the delivery driver leave the package at a specific location, such as at a neighbor’s house or a nearby office. By changing the delivery instructions, they can ensure that their packages are safely received.
They can also avoid any potential theft or damage. Some individuals may even completely avoid having their packages delivered at home altogether. In these cases, they will choose to have them delivered to their workplace or another location where security is not a concern.
Frequently Asked Questions
Here are a few frequently asked questions we get from our readers when it comes to changing delivery instructions on Amazon. If you would like yours added, please reach out to us.
When Can I Change My Delivery Instructions?
You are able to change your delivery instructions or preference as often as you like and whenever you like, as long as your package has not been shipped yet. You can do so by following the instructions mentioned earlier in this article.
However, if Amazon or the shipper has already dispatched the package, you will need to contact customer support for assistance in making any changes to the delivery instructions.
Can I Change Delivery Instructions for International Orders?
Amazon has a service called “AmazonGlobal”, which delivers parcels and packages to multiple countries around the globe. However, changing delivery instructions for international orders ultimately depends on the shipping method and carrier used in the specific country of delivery.
Different countries may have different practices and restrictions when it comes to delivery instructions. Therefore, some delivery instructions may not be available in certain countries due to these regulations.
In some countries, Amazon only allows you to add delivery notes for the driver to view. In others, you’ll be able to provide and change a more comprehensive list of preferences.
If you’re looking to change delivery instructions for an international order and you aren’t able to do so through the website or app, it is recommended to contact Amazon’s customer support.
Co-Founder & Writer
About the Author
Gerrit is a certified international supply chain management professional with 15 years of industry experience, having worked for one of the largest global freight forwarders.
As the co-founder of freightcourse, he’s committed to his passion for serving as a source of education and information on various supply chain topics.