Your shipping address is an important piece of information that sellers need in order to ship your order to your doorstep. As you won’t be able to complete an order without it, you’re required to fill this in when checking out.
You’re also able to save addresses, if you have registered an account on eBay. Most people aren’t aware that they can also change their shipping address on eBay by logging into their account, selecting settings and then managing their shipping addresses.
In this guide, we will go over a detailed step-by-step process of changing your shipping address on eBay. We’ll also share the answers to some of the most frequently asked questions that users have sent in. Let’s get started!
A Step-by-Step Guide to Changing Your Shipping Address
We’ll now teach you how and where you’ll be able to change your shipping address. Please note that when you change your shipping address, all active transactions will not have your new shipping address reflected.
Only new orders that you place will reflect the updated address. You’ll also have the opportunity to select which shipping address you wish to have your order delivered to on the checkout page. To change your shipping address on eBay successfully, follow these steps:
1. Log in to Your eBay Account
The first step requires you to log in to your eBay account. Make sure you are logged in to the correct account, to have the right shipping address reflected on the correct account if you operate multiple accounts. You can find the log in button on the top left corner of eBay’s homepage.
2. Go to Your Account Settings
Once you are logged in, you’ll need to go to your account settings. To get to this page, click on the “Account” button at the top right of the page. This will open a drop-down menu, in which the “Personal Information” option is under the “Account Information” section. Then, click on “Personal Information” to access your account settings.
3. Select “Addresses”
On the “Personal Information” page, you will find the “Addresses” option. Select it to access the page where you can edit your shipping address. Here, you will see both Shipping Address and Postage Address. You can edit either one, depending on what you see.
On some devices, you may see “Shipping Address” immediately after entering the Accounts Settings page. You can click on “Shipping Address” directly to edit it. Make sure you are on the correct address section before making any changes to ensure that you are updating the correct address.
4. Change Your Shipping Address
Once you have accessed the page to edit your shipping address, you will need to update the following fields:
- Contact Name
- Street Address
- Street Address 2
- ZIP Code
- Telephone Number
It is important to double-check that all details are correct before saving to avoid any errors. Pay attention to all details, including the zip code and phone number, and ensure they are accurate. Also, make sure to double-check the spelling and format of the address to avoid any delivery issues.
5. Save Your New Shipping Address
After updating the fields in Step 4, you’ll need to save your new shipping address. To do this, simply click the “Save” button. Once the new address has been saved, you will be prompted with a success message confirming that the new address has been added to your account.
This new address can then be selected as the primary shipping address for future purchases. Changing your shipping address on eBay is a simple process that can be done in a few easy steps.
By following this guide, you can ensure that your future purchases are delivered to the correct location, avoiding any issues with deliveries.
Frequently Asked Questions
We have received a few questions regarding shipping addresses on eBay. In this section, we will answer some of them to help you better understand the nuances of managing shipping addresses on the platform.
Is It Possible to Have Multiple Shipping Addresses?
Yes, it is possible to have multiple shipping addresses on eBay. Before editing your shipping address, you have the option to add a new address. Once you have added a new shipping address, you can choose one of them as your primary shipping address.
People commonly maintain multiple addresses (for example a home and work address) and update them whenever needed. However, you should double-check your shipping address everytime you’re on the checkout page to ensure that they get delivered to the right address.
How Can I Change My Shipping Address on My Older Purchases?
Unfortunately, you cannot change the shipping address on your older purchases through eBay’s platform. However, you can contact the seller, and they may be able to change it if the item has not been shipped yet.
If the item has already been shipped, it is no longer possible to change the shipping address. We have also created a detailed guide on how to change your shipping address after a purchase has been made.
Will My Auction or Bids Go to My New Shipping Address or Old Shipping Address?
If the item is already in transit, it will be shipped to the address that was selected during the checkout process. Only your new orders will be shipped to your new address, as long as you’ve selected it during checkout.
Therefore, make sure you update and check your shipping address on your eBay account before placing any new bids to ensure that the item is shipped to the correct address.
Note that some sellers may be unable to change the shipping address after the item has been shipped, so it is best to double-check with the seller before placing your bid.
Can I Get a Refund If I Want to Change My Shipping Address After My Order Was Placed?
If your order was placed and the item was not shipped yet, the seller may either use your new shipping address if you get in touch with them or they may ask you to cancel the order and issue you a full refund.
You may then place the order again using the new shipping address. However, if the items have already been shipped, chances are that the seller may not be willing to give you a refund for your purchase.
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Co-Founder & Writer
About the Author
Gerrit is a certified international supply chain management professional with 16 years of industry experience, having worked for one of the largest global freight forwarders.
As the co-founder of freightcourse, he’s committed to his passion for serving as a source of education and information on various supply chain topics.